Last updated: July 3, 2023
Welcome to the Returns Policy of NaturaHistoria.com (“the Website”). We strive to ensure that our products are of the highest quality and that your purchases arrive in perfect condition. In the unlikely event that you’re not completely satisfied with your purchase, our Returns Policy is outlined below.
1. Return Period
We accept returns if you contact us within 30 days of the delivery date. After 30 days, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must:
- Be unused and in the same condition that you received it.
- Be returned with its original packaging.
- Be defective or damaged. We cannot accept returns of items that have been damaged through incorrect use or natural wear and tear.
3. Return Process
To return your product, you should first contact our Customer Service team at email@example.com. We will provide you with instructions on how to return your item. Please do not send your item back without first contacting us.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
5. Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item unless the item was defective or damaged. Shipping costs are non-refundable.
6. Contact Us
If you have any questions or concerns about our Returns Policy or any purchase you have made, you may contact us at firstname.lastname@example.org.